Terms, Privacy, Refunds & Disclaimers

About us

This website (pumpteam.com) and the services offered through it are operated by:

Pump Team LLC
A limited liability company registered in the United States
Registered address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Contact: info@mypumpteam.com

Throughout this document, "Company," "we," "us" and "our" refer to Pump Team LLC. "You" and "your" refer to the individual accessing the website or purchasing our services. Our founder and lead coach is Matías Sancari.

Definitions

Terms of Service

3.1 Eligibility

You must be at least 18 years old to purchase Services or Digital Programs. By using our Website or purchasing from us, you represent that you meet this age requirement, you have the legal capacity to enter into binding agreements, and you are not prohibited from doing so under applicable law.

3.2 Acceptance

By accessing our Website, submitting a coaching application, or completing a purchase, you agree to be bound by this document in full. If you do not agree, do not use the Website or purchase any Services.

3.3 Account & communications

Services are delivered via email, phone, video calls, and/or a third-party client portal. You are responsible for providing accurate contact information and for keeping your account credentials confidential. Notify us immediately at info@mypumpteam.com if you suspect unauthorized access.

3.4 Acceptable use

You agree not to: (a) resell, redistribute, or publish our Content in whole or in part; (b) use our Services for any unlawful purpose; (c) reverse-engineer or attempt to extract the source materials of any Digital Program; (d) share access credentials with third parties; (e) harass, threaten, or abuse Company personnel.

3.5 Termination

We reserve the right to suspend or terminate your access to Services or Digital Programs, without refund, if you materially breach these terms — including sharing credentials, redistributing content, or engaging in abusive conduct toward Company personnel.

Services & products

4.1 Personal Coaching (1:1)

Our coaching service provides remote, individualized fitness programming delivered by Matías Sancari or authorized Company coaches. Each coaching engagement includes an initial intake questionnaire, a customized training program, periodic check-ins, and asynchronous communication for the duration of the contracted cycle.

• Scope: fitness programming, exercise selection, volume and intensity periodization, technique feedback, recovery strategy.
• Not included: medical advice, clinical nutrition prescription, psychological therapy, rehabilitation from acute injury, or recommendation of any substance requiring medical supervision.
• Format: written programming delivered via client portal or email; video/voice check-ins as scheduled.

4.2 Digital Programs (Guía Pump)

Self-guided educational fitness programs delivered as digital downloads (PDF documents, spreadsheets, demonstration videos). Digital Programs are non-personalized: they are templated educational content that you apply to your own training at your own discretion and risk.

• Access: immediate digital delivery upon successful payment.
• License: single-user, non-transferable, personal-use license. No resale, no redistribution.
• Format: downloadable PDF + spreadsheet + streaming video links.

Pricing & payment

5.1 Currency & pricing

All prices on our Website are quoted in United States Dollars (USD) and represent the full price payable at checkout. Sales tax, VAT, or equivalent consumption taxes may be added at checkout where required by the laws of your jurisdiction. You are responsible for any taxes not collected at checkout that are due under the laws of your country of residence.

5.2 Payment processor

All payments are processed by Stripe, Inc., a third-party payment processor. We do not store your full card number on our servers. Your use of the payment service is additionally subject to Stripe's terms and privacy policy. Accepted payment methods include Visa, Mastercard, American Express, and other methods supported by Stripe at checkout.

5.3 Billing

• Digital Programs (Guía Pump, USD 47): one-time payment. No recurring charges. No auto-renewal.
• Personal Coaching: billed per cycle as stated in the individualized coaching agreement signed at onboarding. Pricing is discussed during the application process and confirmed in writing before the first payment.

5.4 Chargebacks

If you dispute a charge directly with your card issuer without first contacting us, we reserve the right to suspend access to all Services and Digital Programs pending resolution. We strongly encourage you to contact info@mypumpteam.com before initiating a chargeback — most disputes are resolved quickly through direct communication.

5.5 Price changes

Published prices may change at our discretion. Prices applicable to a purchase are those displayed at the moment of checkout. Existing Clients in active coaching cycles are not affected by price changes during their current cycle.

Delivery

6.1 Digital Programs (Guía Pump)

Delivery is instant and automated. Upon successful payment, you will receive (a) a confirmation page with a direct download link, and (b) a confirmation email sent to the address provided at checkout, containing the same download link and access instructions.

• Expected delivery window: typically within a few minutes of payment confirmation. In rare cases involving payment processor or email delivery delays, it may take up to several hours.
• If you do not receive the email: check your spam folder, then contact info@mypumpteam.com. We respond to delivery issues within 24 business hours.
• Access duration: lifetime access to the version purchased. Future updates or new editions are not automatically included.

6.2 Personal Coaching

Coaching is delivered on a schedule. The onboarding process takes place within 7 days of application approval and consists of: (a) intake questionnaire; (b) initial video call with Matías Sancari or assigned coach; (c) first block of programming delivered within 7 business days of the intake call.

Thereafter, new programming blocks and check-ins are delivered according to the cadence stated in your individual coaching agreement.

6.3 No physical goods

We do not ship physical goods. All products and services are delivered digitally or remotely. No shipping charges apply.

Refund policy

7.1 Digital Programs (Guía Pump) — 14-day guarantee

We offer a 14-day money-back guarantee on all Guía Pump purchases, subject to the exceptions listed in Section 7.4. To request a refund, email info@mypumpteam.com within 14 calendar days of the date of purchase with your order confirmation number. We will process the refund within 5 business days. Refunds are issued to the original payment method.

After the 14-day window, all sales are final.

7.2 Personal Coaching

• Before onboarding: if you have applied and paid but the onboarding process (intake + initial call + first programming block) has not been initiated or completed within 14 days of payment, you are entitled to a full refund upon written request.
• After onboarding: once the initial intake call has taken place AND the first programming block has been delivered to you (whichever occurs later), the service is considered rendered and no refunds are available. This is because the individualized assessment and programming work has already been performed.
• Mid-cycle cancellation: you may cancel at any time (see Section 08), but pre-paid fees for the current cycle are non-refundable.

7.3 How to request a refund

Email info@mypumpteam.com with subject line "Refund request — [order number]". Include your name, order number, purchase date, and (optionally) the reason. We aim to respond within 2 business days and process approved refunds within 5 business days of approval.

Refunds are processed through Stripe and credited to your original payment method. Depending on your card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

7.4 Exceptions

We may deny a refund request if: (a) the request is submitted after the applicable window; (b) you have materially breached these terms (Section 3.4); (c) there is evidence of fraudulent activity; (d) you have initiated a chargeback with your card issuer for the same purchase (in which case the chargeback process supersedes our refund process).

Cancellation

8.1 Digital Programs

Digital Programs are one-time purchases with no recurring billing. There is nothing to cancel. If you are within the 14-day refund window, see Section 07.

8.2 Personal Coaching

You may cancel your coaching engagement at any time by writing to info@mypumpteam.com. Cancellation takes effect at the end of the current pre-paid cycle. No further charges will be made. Pre-paid fees for the current cycle are not refundable (see Section 7.2).

If the Company terminates a coaching engagement due to a material breach by the Client (Section 3.4), no refund is due. If the Company terminates for any other reason (e.g. coach availability), a pro-rated refund will be issued for the unused portion of the current cycle.

Intellectual property

All Content — including programming, written guides, spreadsheets, video demonstrations, diagrams, and the Pump Team brand elements — is the exclusive property of Pump Team LLC, protected by US and international copyright and trademark law.

9.1 License granted to you

Upon purchase, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the purchased Content for your own personal, non-commercial use. You may not:

• Copy, reproduce, republish, or redistribute the Content, in whole or in part, by any means.
• Share login credentials, download links, or files with any other person.
• Use the Content to train other individuals, teach classes, or operate a derivative coaching service.
• Upload, post, or publish any portion of the Content to any website, social media platform, or file-sharing service.
• Remove or alter any copyright, trademark, or other proprietary notices.

9.2 Feedback & testimonials

If you provide us with a testimonial, review, feedback, photograph, or progress update, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and publish it in marketing materials, with reasonable attribution. You may revoke this license at any time by written request to info@mypumpteam.com, in which case we will remove the material from current marketing within 30 days.

9.3 Trademarks

"Pump Team," the Pump Team wordmark, and associated visual marks are trademarks of Pump Team LLC. Unauthorized use is prohibited.

Fitness & health disclaimer

10.1 Not medical advice

Nothing offered by the Company constitutes medical advice, diagnosis, or treatment. Matías Sancari and Company personnel do not act as licensed medical professionals when providing the Services, regardless of any individual credentials they may hold in other contexts. The Services do not establish any doctor–patient, therapist–patient, or similar professional healthcare relationship. If you have a medical condition, injury, pregnancy, metabolic disorder, cardiovascular condition, or any concern about your ability to exercise safely, you must consult a licensed physician before beginning any Service or Digital Program.

10.2 Assumption of risk

Physical exercise involves inherent risks including, without limitation, muscle strain, joint injury, cardiovascular stress, and, in rare cases, serious injury or death. By purchasing and participating in any Service or Digital Program, you:

• Acknowledge these risks.
• Represent that you are in sufficient physical and mental health to engage in vigorous physical activity.
• Assume full responsibility for your safety and for any injury or loss you may suffer.
• Agree to stop immediately and seek medical attention if you experience pain, dizziness, shortness of breath, or any other concerning symptom.

10.3 Individual results

Fitness results depend on many factors outside our control, including genetics, nutrition, sleep, consistency, prior training history, and medical conditions. We make no guarantee of specific outcomes. Testimonials and case studies reflect individual experiences and are not a promise of results for any other person.

10.4 Release of liability

To the fullest extent permitted by law, you release and hold harmless Pump Team LLC, its officers, coaches, and affiliates from any and all claims, demands, or causes of action arising out of or related to your participation in our Services or use of our Digital Programs — including claims based on negligence.

10.5 Scope of services

The Services and Digital Programs offered through this Website relate exclusively to physical training, exercise programming, and general fitness education. We do not provide, recommend, prescribe, or facilitate access to any pharmaceutical product, performance-enhancing substance, anabolic agent, hormone, prescription supplement, or any substance requiring medical supervision. Any reference in our public communications to advanced training methodology is strictly within the scope of exercise science and does not constitute medical, pharmacological, or clinical guidance.

Limitation of liability

To the maximum extent permitted by applicable law:

• The Services and Digital Programs are provided "as is" and "as available," without warranties of any kind, express or implied.
• The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or loss of goodwill, arising out of or related to your use of the Services or Digital Programs.
• The Company's total cumulative liability to you for any claim arising out of or related to the Services or Digital Programs shall not exceed the amount you paid to the Company in the twelve (12) months preceding the event giving rise to the claim.
• Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, the above limitations apply to the maximum extent permitted by local law.

Dispute resolution

12.1 Informal resolution (required first step)

Before initiating any formal dispute, you agree to attempt to resolve the matter informally by sending a written notice of the dispute to info@mypumpteam.com, describing the nature and basis of the claim and the relief sought. You and the Company agree to attempt in good faith to resolve the dispute for a period of thirty (30) days after receipt of the notice. Neither party may initiate arbitration during this informal resolution period.

12.2 Binding arbitration

If the dispute is not resolved during the informal resolution period, any remaining controversy or claim arising out of or relating to the Services, Digital Programs, this document, or any purchase, shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, the AAA Consumer Arbitration Rules.

• Seat of arbitration: Cheyenne, Wyoming, USA. All hearings shall be conducted remotely via video conference by default, unless both parties agree otherwise in writing. The Company shall bear the AAA filing and administrative fees for claims by consumers under USD 10,000, in accordance with AAA Consumer Arbitration Rules.
• Language: English.
• Number of arbitrators: one (1).
• Governing law: the laws of the State of Wyoming, without regard to conflict of laws principles.
• Judgment: the arbitrator's award shall be final and binding, and judgment may be entered on it in any court of competent jurisdiction.

12.3 Class-action waiver

You and the Company agree that any dispute shall be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

12.4 Exceptions

Either party may bring an individual action in small-claims court for disputes within the scope of that court's jurisdiction. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.

12.5 Opt-out

You may opt out of this arbitration agreement by sending written notice to info@mypumpteam.com within thirty (30) days of your first purchase from the Company. The notice must include your name, address, and a clear statement that you wish to opt out. Opting out will not affect any other provision of this document.

Privacy policy

13.1 Information we collect

• You provide to us: name, email, phone, billing address, coaching intake answers (training history, goals, injuries, availability), progress reports, photographs you elect to share.
• Collected automatically: IP address, browser type, device type, referring URL, pages visited, session timestamps.
• From third parties: payment confirmation and the last four digits of your card (from Stripe); no full card number is ever stored on our servers.

13.2 How we use it

• To deliver the Services and Digital Programs you purchased.
• To process payments (via Stripe).
• To communicate with you about your purchase, coaching, support requests, and service updates.
• To send marketing emails — only if you have opted in. You may unsubscribe at any time via the link in any marketing email.
• To operate, secure, and improve the Website.
• To comply with legal obligations and enforce our rights.

13.3 Legal bases (for EU/UK users)

For users in the European Economic Area, the United Kingdom, and equivalent jurisdictions, we process personal data on the following legal bases: performance of a contract (delivering the Services), legitimate interests (security, fraud prevention, improvement of the Services), consent (marketing emails, non-essential cookies), and legal obligation (tax, accounting, regulatory compliance).

13.4 Sharing

We share personal data only with:

• Stripe, Inc. — payment processing.
• Email service provider — transactional and, with consent, marketing email delivery.
• Hosting and analytics providers — operation of the Website (see Section 14).
• Professional advisors — legal, accounting, tax (bound by confidentiality).
• Law enforcement or regulators — only when required by law.

We do not sell personal data.

13.5 Retention

We retain personal data for as long as necessary to deliver the Services and comply with our legal obligations. Typical retention periods: active Client records for the duration of coaching plus up to 7 years for tax, accounting, and legal liability purposes (or the minimum period required by applicable law in your jurisdiction, whichever is shorter); marketing contacts until unsubscribed; support tickets for 3 years; analytics data in aggregated form up to 26 months.

13.6 Your rights

Depending on your jurisdiction, you may have the right to: access your data, rectify inaccurate data, delete your data, object to processing, restrict processing, request data portability, and withdraw consent where consent is the legal basis. Users in California have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt-out of sale/sharing.

To exercise any right, email info@mypumpteam.com. We respond within 30 days (or longer where permitted by local law).

13.7 International transfers

The Company is established in the United States. Personal data may be processed on servers located in the United States or other jurisdictions. Where required, we rely on Standard Contractual Clauses or equivalent legal mechanisms to safeguard international transfers.

13.8 Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal data — including HTTPS encryption for the Website, encrypted databases, and restricted access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

13.9 Children

The Services and Digital Programs are intended exclusively for users 18 years of age or older. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe a minor has provided us with personal data, contact info@mypumpteam.com and we will delete the information promptly.

Cookie policy

We use cookies and similar technologies to operate our Website and, with your consent, to improve it.

14.1 Categories we use

14.2 Consent & management

When you first visit our Website, a consent banner allows you to Accept all, Reject non-essential (the default pre-selected option), or open Preferences to choose by category. You can change your choice at any time via the "Cookie preferences" link in the site footer.

14.3 How to disable cookies in your browser

You can also block or delete cookies through your browser settings. Note that blocking strictly necessary cookies may prevent parts of the Website from working — including checkout.

Changes to this document

We may update this document from time to time. The effective date at the top reflects the most recent update. Material changes (those that substantively affect your rights) will be communicated by email to active Clients and by a visible notice on the Website for at least 30 days before taking effect. Continued use of the Website or Services after the effective date constitutes acceptance of the updated terms.

Contact

Questions about this document, refund requests, privacy requests, or any other inquiry:

Pump Team LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: info@mypumpteam.com
Response time: 24–48 business hours

Document version: v1.0 · Effective May 8, 2026 · Governing law: Wyoming, USA